Returns & Refunds

We want you to be happy with your purchase. This policy explains when and how you can return items, and reflects your rights under the Consumer Protection Act 68 of 2008 (CPA).

1. Change-of-mind returns

You may return an unopened, unused item in its original, sealed packaging within 7 days of delivery for a refund or exchange. For health and safety reasons, we cannot accept returns of supplements or skincare once the seal is broken, unless the item is defective.

2. Faulty, damaged or incorrect items

If an item arrives damaged, defective, or is not what you ordered, you are entitled to a replacement, repair or refund under the CPA. Please contact us within 7 days of delivery with your order number and a photo of the issue.

3. How to start a return

• Email support@iglam.co.za with your order number and reason.
• We will confirm whether the item qualifies and how to send it back.
• For change-of-mind returns, you are responsible for the cost of returning the item. For faulty or incorrect items, we cover the return cost.

4. Refunds

• Once we receive and inspect the returned item, we will process your refund to your original payment method.
• Refunds are typically completed within 5–10 business days, depending on your bank and Paystack.
• Original delivery charges are refundable only where the item was faulty, damaged or incorrect.

5. Non-returnable items

• Opened or used supplements and skincare (unless defective);
• Items without their original packaging or proof of purchase;
• Sale or clearance items marked as final sale.

6. Order cancellations

If you need to cancel an order, contact us as soon as possible. If it has not yet shipped, we will cancel and refund it in full.

Contact

For any returns question, email support@iglam.co.za and we will help.